How to join a community in Apoing

To make bookings in a community's calendars you first need to be a member. Here is a step-by-step guide on how to join, on the website and in the app.

Step 1: Create your Apoing account

If you don't have an account yet, go to www.apoing.com (or open the app) and click Create account. Enter your name, your email and the password you want, and accept the privacy policy.

We'll send you an email to activate your account: open it and click Activate account. If you can't see it within a few minutes, check your spam or promotions folder.

The first time you sign in you'll see the welcome screen: click Find my community. If you already have an account, sign in and go straight to step 2.

Step 2: Find your community

There are two ways to reach your community:

Option A — The administrator gave you a direct link

If the person managing your community shared a link (something like apoing.com/comunidad/your-community-name) or a poster with a QR code, open it. You will land on the community's public page, with the How to join section and the button to do it: Join for free if access is open, or Ask to join if the administrator has to accept you. If you already have an account, click I'm a member: sign in.

Option B — Search for the community yourself

• On the website: in the menu, Communities › Join a community. Search by name or town, or let us show you the ones near you, and click Join on yours.
• In the app: in More, Communities section, tap Find, find your community and tap Join.

Step 3: Join or request access

The detail the community asks for: some communities ask for a detail when you join, which becomes your booking code (booking limits and credits are counted with it). Depending on what the administrator chose, it can be:

• Your home, in residents' communities. If the community has a list of homes, you choose yours from a list (you can search it, for example “2-B”; if there are many, you choose step by step: block or entrance, floor and door). The administrator will confirm that you live there. More in homes.
• Your member, customer or subscriber number, depending on the type of community.
• Another detail defined by the administrator; you'll see its name and an example.

If you are not sure what to enter, ask the community administrator.

What happens next depends on how the administrator has configured access:

Open access — You're in straight away

That's it! You'll see "You're in!" and a Book now button that takes you straight to that community's calendar.

On request — Wait for approval

You'll see "Request sent". The administrator gets a notification and, once they approve you, we'll let you know by email and in Notifications. Until then you won't be able to book in that community.

Invitation only — Wait for the email

In this case there is no join button. Only people who receive an invitation from the administrator can become members. Ask them to send one to your email. Once you receive it, follow the link in the email, or accept it in Requests › My invitations (see below), and you will be a member.

Can't find your community? It's possible that the community hasn't been registered on Apoing yet, or that the name you are searching for is different from the one on the platform. Ask your community administrator for the exact name or the direct link to the community page.

Accepting the community rules

If the community has published rules, the first time you try to book in it (on the website or in the app) they are shown to you so you can read them, tick I have read and accept the community rules and tap Accept and continue. The booking isn't made until you accept them.

• You're only asked once. If the administrator changes the rules and marks that everyone has to accept them again, we'll show them to you before your next booking; if they only fix a typo, we won't.
• A record is kept of when you accepted them and which version, so the administrator can prove it. We explain this in the privacy policy.
• You can read them again whenever you like: on the website, with Read the community rules on the Book screen or from My bookings; in the app, with the Rules button when booking.

Changing home

If you move or picked the wrong one, in My communities (web or app) open the ⋯ menu of that community and tap Change home (on the web, in card view, the button is also on the card itself) and choose the new one. An administrator reviews it and we let you know; meanwhile you can cancel the request. Once approved, your bookings and limits count for the new home, along with your linked accounts and credit balance.

Your requests and invitations, in one place

Everything waiting for an answer is in Requests, with a single number telling you what is pending:

• On the website: in the left menu, Requests (on a phone, inside the ☰ menu).
• In the app: in More, Communities section, Requests.

Inside you'll find these tabs:

• My invitations (Mine on a phone and in the app): communities that have invited you. Tap Accept to join or Decline if you are not interested.
• Requests to join (To join; only if you manage a community): people who asked to join your communities, so you can accept or decline them.
• Invitations sent (Sent; administrators only): invitations not yet accepted, and whether the email was delivered or opened.
• Home changes (administrators only, and only when there is one pending): your residents' requests to change home.